(a) ColorWare Inc. warrants this product against workmanship defects and non-accidental hardware failures for a pre-determined time period dependent on the level of warranty purchased by the customer. The standard warranty provided on new products purchased from ColorWare Inc. supplies the customer with 12 (twelve) months of coverage against aforementioned defects and failures unless an extended 24 (twenty-four) month warranty has been purchased. The customer has a 30 (thirty) day grace period after receiving their product in which to purchase an extended warranty if said extension was not chosen with the original order. If the customer discovers a defect in the workmanship or experiences operational failures of any new product within the first 7 (seven) days after receipt ColorWare Inc. will, at its option, repair, replace or refund the product for the full purchase price provided the product is returned to the ColorWare Inc. service department within 30 (thirty) days, after obtaining a return merchandise authorization (RMA number) prior to shipping the defective product (see Section II). Returns for any other reason must also be made within 30 (thirty) days of receipt including the aforementioned RMA number and will be subject to a 25% restocking fee.
(b) Products purchased from a ColorWare Inc. authorized retailer are covered by our standard warranty extending for 12 (twelve) months from the date of sale as long as a copy of the dated sales receipt is included with the product. Authorized retailers cannot make any changes or extensions to the warranty terms and conditions. ColorWare Inc. will not honor the warranty on an authorized retailer product without a copy of the receipt. Products requiring warranty services must be sent back to ColorWare Inc. with a RMA reference number and not the authorized retailer in question.
When sending in a product for repairs, the RMA reference number must appear plainly on the outside of the shipping packaging. RMA numbers can be obtained by emailing or calling ColorWare Inc. at the address and phone numbers printed on the ColorWare website. All RMA numbers are valid for 30 (thirty) days after being issued after which the customer must contact ColorWare Inc. for a new RMA number or the product in question will be returned to the listed shipping address without being serviced. Customers must attach their name, address, telephone number, email address, RMA number and description of problem to each product returned for warranty service. ColorWare Inc. will, at its option, cover any transportation fees relating to the return of the RMA product to the customer only if the return shipping address is within the country of the original order. Any product returned for repairs without a RMA number will be returned to sender, without exception, due to failure to follow proper policy. Also note that ColorWare Inc. has no liability for loss of recorded data, the cost of recovery of lost data, lost profits and the cost of installation or removal of any products or the installation of replacement products. Repair and other service options for all customized ColorWare Inc. products will be maintained for 3 (three) years after the final sale of such products.
(a) This warranty applies only to hardware products customized or manufactured by ColorWare Inc. that can be identified by the ColorWare Inc. trademark, trade name, or logo affixed to them. ColorWare Inc. provides no warranty whatsoever for any software provided with its products; such software is warranted separately by their manufacturers. ColorWare Inc. does not warrant any hardware products that are not ColorWare Inc. products. This warranty does not apply if the product has been modified without written permission of ColorWare Inc. or if a ColorWare Inc. serial number has been removed or defaced. Product modification includes, but is not limited to unauthorized alteration of the hardware that may involve removal of case components with exception to product designed for upgradeability (for information on product designed for upgradeability please contact ColorWare Inc.). The ColorWare Inc. dead pixel policy with regards to a LCD or Plasma display requires a minimum of two dead or stuck pixels to qualify for warranty repair service. This warranty does not apply to damage caused by third party products used in conjunction with a ColorWare Inc. product; acts of nature, a loss of product functionality caused by accidental damage, cosmetic damages, or any faults potentially caused by the services of a non ColorWare Inc. representative. Such damages are not covered by this warranty and any related repairs will be at cost to the customer.
(b) Due to the nature of the SofTouch™ finish, some products may be susceptible to stain or discoloration from poor quality fabrics. The dye used in many cases and pouches may affect the finish of your ColorWare product. We recommend thoroughly cleaning or rinsing your case or pouch prior to use. ColorWare Inc. cannot be held responsible for any such cosmetic damage under the terms of this warranty.
(c) ColorWare Inc. guarantees that proper use of ColorWare branded soft cases, handles or other accessories will not cause any staining, discoloring or damage to the high gloss, SofTouch™ or matte finishes applied to our products. Such cases or other enclosures are not meant to protect products from being dropped, crushed, struck or otherwise physically damaged. ColorWare Inc. cannot be held responsible for any such damages under the terms of this warranty.
Only ColorWare Inc. is authorized to make any modifications, extensions or additions to this warranty and reserves the right to make changes without advance notice (a current version of the warranty is available on the ColorWare website). ColorWare Inc. is not responsible for special, incidental, or consequential damages resulting from any breach of warranty, or under legal theory, including but not limited to lost profits, downtime, goodwill damages to or replacement of equipment and property and any costs of recovering, reprogramming or reproducing any program or data stored in or used with ColorWare Inc. products. Some states do not allow the exclusion or limitation of incidental or consequential damages or exclusions of implied warranties, so the above limitations or exclusions may not apply to you. The warranty and remedies set forth above are exclusive and in lieu of all others, whether oral or written, expressed or implied. ColorWare Inc. specifically disclaims any and all implied warranties, including, without limitation, warranties or merchantability and fitness for a particular purpose.